Legal notice and privacy policy

In compliance with article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, SENDA ECOWAY, S.L., owner of this website and provider of the services offered through it, informs you of the following information:

Registration and Tax Data

SENDA ECOWAY, S.L. has Fiscal Identification Code B76724251.

It is registered under the Economic Activities epigraph 2132, corresponding to the provision of Telecommunication Services.

He works as a tourist intermediary with the following identification.

The travel agency number is I-AV-0004794.1

Exemption from Liability

SENDA ECOWAY, S.L., hereinafter THE OWNER, may modify without prior notice the contents of this website, including structure and design, not being able, on the other hand, to guarantee the eventual absence of interruptions in access to it due to technical problems beyond its control or its own. Despite this, THE OWNER will apply all its best diligence to prevent such problems from occurring and, where appropriate, to rectify them.

THE OWNER shall not carry out misleading advertising, excluding any typographical errors that may appear in the content and that may have occurred as a result of data insertion or maintenance activities, and undertakes to correct them as soon as they become evident.

THE OWNER is not responsible for the non-compliance of the rules by the user of the website in their access and use of this website, nor for any possible damages that may result from the use of the information and resources of the site.

THE OWNER declares that it is not responsible for the content or services of those websites to which it links from this website, nor for the effects that may derive from the interpretation and/or use of those websites.

Likewise, THE HOLDER is not responsible for the opinions that the user may express in the spaces for social participation both on the website and on social networks.

Intellectual and Industrial Property

Unless expressly stated otherwise, the contents included in this website, as well as the photographs taken in any activity of Senda Ecoway, are the property of the OWNER, as well as the logos, photographs, icons, texts, graphics.

Their use and distribution by third parties shall require the explicit authorisation of THE OWNER, except in cases where the social media sharing elements included on the website are used.

The user is informed that the commercialisation, reproduction, transformation, distribution and any other form of exploitation, by any mechanism, of part or all of the content of the OWNER's website infringes industrial and intellectual property rights.

Users may only use the contents of the website for their own personal use, and under no circumstances may they be used for commercial purposes.

Privacy Policy

In compliance with the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL
of 27th of April of 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), SENDA ECOWAY, S.L., hereinafter, THE OWNER, informs you that the personal data provided by you through the contact forms, registration and any other forms used on the website for the provision of information, will be stored in a database for the sole purpose of providing a better service.

As established by the aforementioned Law, these data, as well as their structure, have been registered with the Spanish Data Protection Agency.

THE OWNER undertakes to keep the data provided by you confidential and encrypted, and to apply the necessary safeguards and custody measures.

Likewise, THE HOLDER undertakes not to transfer the use of such data to third parties, except for the transfer of data strictly necessary for our sales channels. In this sense, customers coming from Staymar and Explotación apartamentos Balcón del Mar S.L. will see their data processed by THE HOLDER and the point of sale in particular.

THE OWNER will not send you commercial communications by e-mail unless you have expressly or implicitly consented to receive them.

Consequently, and in this case, you consent and authorise THE HOLDER to process your personal data in order to include your data in advertising campaigns promoted by SENDA ECOWAY, S.L..

You guarantee that the personal data that you provide to the website are truthful, while becoming responsible for communicating any changes in them. Thus, the user will be solely responsible for any loss or damage that may be caused to SENDA ECOWAY, S.L. as a result of providing inaccurate, incomplete or outdated information.

The user may at any time exercise his or her rights of access, rectification, cancellation and opposition, as established in the aforementioned Law. To do so, he or she must send a certified written communication indicating his or her request. This must include the name and surname(s) of the interested party, a photocopy of their ID card, address for the purpose of notifications, date and signature. This documentation must be sent to:

4 San Francisco Street, La Orotava, Santa Cruz de Tenerife, 38300, Spain

Santa Cruz de Tenerife

Spain

Business Terms and Conditions

SENDA Ecoway offers you a complete, multi-product experience that will put you in contact with different experiences and partners. Senda Ecoway is conceived as the first online platform dedicated exclusively to the commercialisation of sustainable tourism experiences. We design our own routes working hand in hand with our suppliers. We combine different products and services in a strategic way to create innovative, responsible and attractive experiences.

Payment method

The payment of the SENDA will be made online through the website SENDA Ecoway SL and always in advance, as soon as availability is confirmed. The methods of payment will be by credit card and Paypal.

Proof of purchase

You will instantly receive a confirmation by e-mail that automatically generates a proof of purchase.

How do I prove to the various partners that I am a SENDER?

As soon as you make your purchase, you will receive a voucher corresponding to your payment by email.

It is important that you have at hand the password that we provide you with the reservation. It will serve as proof to the different providers in order to be able to enjoy their services. You will be asked for it at the different establishments you visit.

This identifier will suffice.

To avoid having to print this voucher, keep it in your mobile device (recommended)

You will be able to choose between different forms of identification:

Personal password
Digital check

What do I do if I want an invoice from my SENDA?

You can request an invoice for any product contracted through our website via the following e-mail address: facturas@sendaecoway.com . Remember to indicate:

Your booking locator
Name of the natural person or company name of the holder for issuing the invoice
Tax ID or VAT number
Full address with postcode, city and province
We will send you the invoice by e-mail.

When will you verify/confirm my SENDA booking and date?

You will receive an instant confirmation on the screen and in the email you provide at the time of booking. Our booking system automatically generates a proof of purchase when payment is made. You will have all the details of the booking and the proof of purchase.

It may be that on the date you propose the service you demand is full, alternative dates or services will be suggested for you to choose from!

Cancellation or Change Period

How to cancel a SENDA?

How far in advance can I cancel?

Cancellation is generally possible up to 72 hours before the activity. In case of cancellation less than 48 hours, Senda Ecoway will not reimburse the activity. However, some activities have a different cancellation policy. Check the service card in case it indicates a different cancellation policy than the general one.

However, some experiences, such as accommodations, have a different qualification policy.

Please check the service card in case it indicates a cancellation policy different from the general cancellation policy or, in case of accommodation, contact our staff.

What happens if it is cancelled due to SENDA partner cause?

You can choose another date to enjoy your SENDA

You can choose to switch SENDA

We will give you a full refund of the SENDA purchased.

Can I change the date of my SENDA?

Only one change is allowed.

This change is subject to availability.

The change of date must be notified 72 hours in advance.

Can I change the SENDA?

Not allowed.

Contact email: hello@sendaecoway.com

Climatic conditions

Occasionally, for the safety of our customers, we may be forced to close an activity within a SENDA or a complete SENDA . This will always happen for reasons beyond the control of SENDA Ecoway but for justified cause.

In this case, customers of SENDA will be able to opt for:

Change the date of SENDA to use it on any other day within 30 days from the date of booking.

Change the SENDA for a similar one, to be determined by the staff in charge, so that they can carry out their activity on the scheduled date.

Complaints, Claims, Opinions, Ideas

At Senda we work as intermediaries between companies and end customers, so it is the responsibility of each of the collaborating companies to maintain a quality service in accordance with the offer described. In this sense, the service providers during the routes are the only ones responsible for the proper functioning of the same. However, we have our complaints book available to our customers for any problems that may arise during the purchase process.

Do you have any comments on the SENDA platform and its services?

If you would like to comment on the brokerage services provided by SENDA Ecoway you can contact our company through any of our online communication channels:

Email hello@sendaecoway.com

Web form www.sendaecoway.com